Simply, follow the instructions above to deregister and old account and reregister yours. Purchased a second-hand device from eBay? It could be that the device is still registered to the previous owner. Generally, I find that an unregistered device or registered to a different account is the major culprit for most issues. Once complete, simply re-register using your Amazon login details. You can do this on your kindle by going to Your Account > Deregister Device. In this case, you need to deregister the device and then re-register using your account. If you do not find any Kindle device in your account, you need to register your Kindle first via the ereader. You can compare the serial number with that on the device by going to Settings>Device Options>Device Info and compare the last 4 digits.You should now see all Kindle devices on your account.Select the Kindle device in the dropdown.You can do this simply by following the steps below The first thing we need to make sure is that the Kindle device has been registered correctly to your Amazon Account.
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